Pre-login flow

🎯 Purpose

Handles recovery scenarios that occur after users have entered their username but before completing their first authentication factor. This flow addresses situations where users cannot access their primary authentication method.

📍 Flow Context

Trigger Point: After username submission but before first factor completion
User State: Username entered and validated, first factor required
Recovery Need: User cannot complete primary authentication method
Exclusion: Does not apply when saved Secure Cookie provides first factor

🔄 Pre-login Recovery Scenarios

📱 Mobile App Access Issues

When users cannot access their REL-ID mobile application for authentication code entry, they need alternative authentication paths.

🔒 Password Issues

When users forget the password they set up for account access, they require password recovery assistance.

🎯 Recovery Link Placement

Recovery links are strategically placed on authentication screens where users encounter factor-specific challenges, providing contextual help exactly when needed.