Provides secure, real-time authentication through push notifications sent to the user's registered REL-ID mobile application. This factor offers the highest level of security and user convenience.
| Requirement | Status | Description |
|---|
| REL-ID Mobile App | ā
Required | User must have enrolled and activated REL-ID mobile app |
| Data Connection | ā
Required | Mobile device needs active internet connectivity at login |
| Device Registration | ā
Required | Device must be registered and in active status |
| Push Notifications | ā
Required | Mobile app must have push notification permissions |
- Push Request: Web portal initiates push notification request
- Notification Delivery: Real-time notification sent to registered mobile device
- User Notification: Mobile app displays authentication request with details
- User Review: User can see login attempt details (location, time, etc.)
- User Decision: User chooses to approve or deny the authentication request
- Response Transmission: User's decision sent back to web portal
- Authentication Result: Login succeeds (approved) or fails (denied)
- Session Creation: Successful approval creates authenticated session
| Characteristic | Value | Description |
|---|
| Delivery Method | Push Notification | Real-time mobile notification system |
| Response Type | User Interaction | Requires manual approval or denial |
| Timeout Period | Configurable | Request automatically expires after set duration |
| Offline Support | ā Not Available | Requires active internet connection |
| Security Level | āāāāā | Highest security factor available |
- User Approval: User receives notification and approves authentication request
- Immediate Response: Authentication completes without additional steps
- Secure Session: Full MFA authentication established
- User Experience: Seamless, no manual code entry required
| Scenario | Cause | User Experience | Alternative Action |
|---|
| No Response | User doesn't respond within timeout | Request expires, login fails | Offer Time-based OTP option |
| Explicit Denial | User denies authentication request | Login immediately fails | Allow retry or alternative method |
| Device Offline | No internet connection on mobile | Push not delivered | Suggest Time-based OTP as backup |
| App Not Available | Mobile app deleted or disabled | Push cannot be delivered | Guide user to app reinstallation |
| Network Issues | Poor connectivity | Delivery delays or failures | Provide alternative authentication |
- No Push Received: Check device internet connection and app permissions
- Timeout Occurred: Use Time-based OTP from the same mobile app
- App Problems: Reinstall REL-ID mobile application
- Persistent Issues: Contact system administrator or support
